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Refund Policy

Refund Policy

Effective Date: March 2025

At New Era Direct Marketing, we are committed to delivering high-quality marketing, copywriting, branding, and AI solutions. Our refund policy is designed to be transparent, customer-friendly, and compliant with Federal Trade Commission (FTC) regulations and other applicable consumer protection laws.

1. Cooling-Off Period (5-Day Grace Period)

Customers have a 5-day cooling-off period from the date of purchase to request a full refund with no questions asked, provided no work has commenced. This ensures compliance with consumer protection laws.

  • Refund requests must be submitted via email to ceo@neweradirectmarketing.com within this period.
  • If work has already begun, a partial refund may apply (see Section 3).

2. Clear Disclosure

This policy is disclosed before every purchase on our website, sales pages, email confirmations, and invoices to ensure transparency. By purchasing, you acknowledge and agree to these terms.

3. Refund Eligibility & Conditions

We offer refunds under the following conditions:

a. Services (Copywriting, Branding, AI Chat Agents, Consulting, etc.)

  • Before work begins: Full refund if requested within the 3-day cooling-off period.
  • After work has started but not completed: Partial refund based on the percentage of work completed.
  • After service completion: No refunds, as services are custom-tailored and non-returnable.

b. Digital Products (Templates, Guides, Courses, etc.)

  • Refunds are only available if the product is defective or inaccessible due to technical issues.
  • If technical issues occur, we will first attempt to resolve the issue before issuing a refund.

c. Subscription Services

  • Subscriptions must be canceled at least 7 days before the next billing cycle to avoid charges.
  • No prorated refunds for partially used subscription periods.

4. Special Considerations & Consumer Protection

We take extra care when handling refund requests from seniors, disabled individuals, and veterans to comply with enhanced consumer protection laws. If you fall into one of these categories and need special assistance, please reach out to ceo@neweradirectmarketing.com.

5. No Suppression of Negative Reviews

We do not condition refunds on a customer removing or altering negative reviews. We value honest feedback and strive to improve our services.

6. Quick & Easy Refund Processing

  • Refund requests are reviewed within 5 business days.
  • Approved refunds are processed within 10 business days and returned to the original payment method.
  • Customers will receive a confirmation email once their refund is processed.

7. Dispute Resolution & Chargebacks

We encourage customers to contact us directly before filing a chargeback. If a chargeback is initiated without prior communication, we reserve the right to dispute the claim and terminate any ongoing services.

8. Exceptions & Discretionary Refunds

While we stand by our policy, we may issue refunds on a case-by-case basis at our discretion, even if all terms are not met, to maintain goodwill and compliance with regulatory standards.

9. Changes to This Policy

We may update this Refund Policy periodically. The latest version will always be posted on our website, and continued use of our services constitutes acceptance of any changes.

For any questions, please contact us at ceo@neweradirectmarketing.com.

New Era Direct Marketing
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Flagship Business Systems

Case Study: Crafting the Diamond Cut Man Program with Coach Shad

Streamlining and Marketing Transformation with New Era Direct Marketing

Learn how New Era Direct Marketing partnered with Coach Shad to streamline his program operations and effectively market the Diamond Cut Man community, enhancing both reach and operational efficiency.

About the Client Coach Shad, a visionary life coach, sought to empower men through his innovative Diamond Cut Man program. Despite having a powerful concept, he struggled with making his message marketable and structuring his program for smooth operation and maximum impact.

The Challenge Coach Shad needed a clear strategy to make his transformative message resonate with a wider audience and a system that allowed for easy management and scalability of the Diamond Cut Man program. He faced difficulties in designing an effective marketing funnel that could consistently convert interest into committed community membership and revenue.

The Solution New Era Direct Marketing collaborated with Coach Shad to:

  • Conduct in-depth consulting sessions to refine the program’s value proposition and align it with market needs.
  • Develop a structured operational plan that simplified program management and improved user flow.
  • Design and launch a tailored marketing funnel, including a compelling lead magnet (an eBook) and a high-conversion sales page for the main coaching program.

The Results

  • Successful launch of the Diamond Cut Man lead magnet, which significantly increased lead generation.
  • Enhanced user engagement through a strategically crafted sales page, leading to higher conversion rates and program enrollment.
  • Streamlined operations that enabled Coach Shad to efficiently manage increased demand and scale his offerings.

Client Quote “New Era Direct Marketing was instrumental in transforming my vision for the Diamond Cut Man into a viable and successful program. Their expertise in marketing and operational design allowed me to reach and impact more lives than I ever thought possible.” – Coach Shad

Why the Strategy Delivered Results The strategic approach taken by New Era Direct Marketing was effective because it addressed Coach Shad’s specific needs for clarity in messaging and operational efficiency. By focusing on creating a robust marketing funnel and clear program structure, New Era Direct Marketing helped Coach Shad not only attract but also retain a dedicated following, thereby ensuring sustainable growth and success of the Diamond Cut Man community.

Looking to Refine Your Coaching Program?

Contact New Era Direct Marketing to see how we can help you enhance your program’s marketability and operational flow, ensuring you can focus on what you do best—transforming lives.

Contact Us Today

Case Study: Enhancing Marketing Strategy for Dr. Olivia West

Empowering Dr. Olivia West: Transforming Marketing Strategies for Holistic Success Coaching

 

Discover how New Era Direct Marketing refined Dr. Olivia West’s marketing approach, amplifying her unique message to connect deeply with her target audience.

About the Client

Dr. Olivia West, an esteemed psychologist specializing in trauma recovery, sought to revamp her marketing strategy to better convey her holistic coaching approach. Her aim was to resonate more effectively with her target demographic, primarily focusing on women transitioning from trauma to empowerment.

 

The Challenge

Dr. Olivia faced challenges in effectively communicating the breadth and depth of her services. Her marketing materials failed to fully capture the essence of her holistic approach, which blends trauma recovery with growth in personal and professional realms.

 

The Solution

New Era Direct Marketing  initiated a series of collaborative workshops with Dr. Olivia to:

  • Deep dive into her service offerings and unique value propositions.
  • Clarify and simplify the messaging to ensure it was not only clear but also compelling and relatable.
  • Develop a narrative that weaved together her professional expertise and personal journey into an engaging marketing strategy.

 

The Results

  • Enhanced clarity and appeal in marketing communications, leading to increased engagement and higher conversion rates.
  • A significant uplift in consultation requests and program sign-ups, reflecting a better alignment between the marketing message and the target audience’s needs.

 

Client Quote: “Working with New Era Direct Marketing was transformative. Their strategic insight helped me articulate my vision in a way that truly speaks to my clients.” – Dr. Olivia West

 

Why the Strategy Delivered Results

The strategy succeeded because it focused on understanding and aligning with the psychological and emotional contours of Dr. Olivia’s target audience. By integrating Dr. Olivia’s in-depth knowledge of trauma with a strong marketing narrative, the campaign resonated deeply with potential clients seeking transformation.

 

Ready to Transform Your Marketing and Attract More Clients?

Contact Us Today

Case Study: Refining Leadership Development for Dimyas Perdue

Elevating Perdue Leadership Institute with New Era Direct Marketing

Discover how New Era Direct Marketing revolutionized Dimyas Perdue’s approach to leadership development, optimizing his brand’s message and refining its market positioning to better connect with his target audience of men and fathers.

About the Client Dimyas Perdue, co-founder of Perdue Leadership Institute and a decorated United States Marine, engaged New Era Direct Marketing to refine his leadership coaching program, “Operation Elevation.” Dimyas sought to enhance the clarity and effectiveness of his program’s messaging to ensure it resonated with his unique audience—men and fathers looking for leadership guidance rooted in emotional intelligence.

The Challenge Dimyas faced challenges in clearly articulating the unique value of his coaching services. His message needed to be distinct and compelling to stand out in a competitive market and to attract a specific demographic that could benefit from his unique background in military leadership and emotional intelligence training.

The Solution New Era Direct Marketing collaborated closely with Dimyas to:

  • Dive deep into his existing offerings, identifying core strengths and areas for message enhancement.
  • Refine his branding and communication strategies to align more closely with the needs and expectations of his target audience.
  • Develop a cohesive narrative that married his military experience with his expertise in emotional intelligence, presenting this blend as a unique selling proposition.

The Results

  • Enhanced message clarity and market positioning, leading to increased engagement from potential clients.
  • Improved marketing materials that clearly communicated the value and uniqueness of Dimyas’s coaching program.
  • A measurable increase in enrollment for “Operation Elevation,” reflecting greater alignment between the program’s offerings and the target audience’s needs.
  • Sales Page marketing his Perdue Leadership Institute. 

Client Quote “Working with New Era Direct Marketing was a game-changer. They helped me refine my message and truly capture the essence of what I offer, making it more accessible and attractive to the men and fathers I aim to serve.” – Dimyas Perdue

Why the Strategy Delivered Results The strategy was successful because it focused on understanding the specific challenges and aspirations of Dimyas’s target audience. By tailoring the marketing approach to highlight Dimyas’s unique skills and the tangible benefits of his program, New Era Direct Marketing helped Perdue Leadership Institute stand out in a crowded market and effectively reach potential clients seeking genuine leadership transformation.

Ready to Transform Your Coaching Business? Contact New Era Direct Marketing to discover how we can help you refine your brand message and connect more effectively with your audience.

Ready to Transform Your Marketing and Attract More Clients?

Contact Us Today

Privacy Policy

Date Effective: October 2024

General

This website (the “Site”) is owned and operated by New Era Direct Marketing, LLC (“Company” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, our Refund Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from COMPANY. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You. This Site and all the materials available on the Site are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized in these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Site. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

COMPANY reserves the right to take any of the actions listed below at any time, for any reason, and without notice: (1) modify, suspend, or terminate operation of or access to the Site or any portion thereof (2) modify or change the Site or any portion thereof, and (3) interrupt the operation of the Site or any portion thereof to perform maintenance or other changes.

Protection of Personal Information

We are committed to protecting your privacy and ensuring the security of your personal information. No personal information, including but not limited to your name, email address, phone number, or other contact details, will be shared with third parties or affiliates for marketing or promotional purposes.

No personal information will be sold or shared with any third-party organizations for marketing/promotional purposes without your explicit consent. This policy excludes text messaging originator opt-in data and consent, which will not be shared with any third parties.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY US IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES and/or PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES and/or PROVINCES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY THE LAW OF SUCH STATE and/or PROVINCE.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS.

THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND COMPANY MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.

Termination

We may cancel or terminate your right to use the Site or any part of the Site at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the part of the Site affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liabilities set forth in these Terms of Service, shall survive.

Assignment

This Agreement shall be binding upon and inure to the benefit of COMPANY and our respective assigns, successors, heirs, and legal representatives. Neither this Agreement nor any rights hereunder may be assigned without the prior written consent of COMPANY. Notwithstanding the foregoing, all rights and obligations under this Agreement may be freely assigned by COMPANY to any affiliated entity or any of its wholly-owned subsidiaries.